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German Drugstore (hereinafter “German Drugstore”, “we”, or “us”) operates the online shop at www.german-drugstore.com.
Customer contactEmail: info@german-drugstore.comPhone: +49 (0) 30 97002116
These Terms & Conditions apply exclusively in the version valid at the time the order is placed. Diverging customer terms shall not apply unless expressly agreed in writing.
All orders placed via the website as well as our deliveries and services are governed exclusively by these Terms & Conditions as applicable at the time the order is placed.
The European Commission provides a platform for online dispute resolution (ODR):https://ec.europa.eu/consumers/odr
German Drugstore is not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.
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The language available for the conclusion of the contract is English.
The presentation of products on the website does not constitute a legally binding offer but an invitation to place an order.
By completing checkout and submitting the order, the customer makes a binding offer to purchase the selected products.
After receiving the order, German Drugstore will send an order confirmation email. This confirmation does not constitute acceptance of the offer.
A purchase contract becomes effective only once the ordered goods have been dispatched.
German Drugstore reserves the right to refuse or cancel orders without providing reasons, particularly in cases of suspected fraud, payment irregularities, compliance concerns, or regulatory restrictions related to international shipping.
Products are presented using digital product images. Minor deviations between images and the delivered product may occur due to manufacturer updates.
Manufacturers may change ingredients, packaging design, or product composition without prior notice.
In case of discrepancies, the product label and packaging received by the customer shall prevail.
Accepted payment methods include:
Payment must be completed at the time of purchase.
Orders are typically dispatched within 1–3 working days after payment confirmation. Processing times may vary depending on order volume, holidays, or operational circumstances.
German Drugstore uses third-party logistics providers including but not limited to FedEx, DHL, Deutsche Post, and local national postal services.
Delivery times displayed on the website are estimates and not guaranteed delivery dates.
International orders may be subject to import duties, customs fees, brokerage charges, regulatory inspection fees, and local taxes.
These charges are not included in product prices or shipping fees and are the sole responsibility of the recipient.
Customers are responsible for ensuring that ordered products are permitted for import into their destination country.
International shipments may be subject to customs inspections, regulatory review, security screening, product classification checks, or other government import procedures.
These procedures are outside the control of German Drugstore and may result in delays, documentation requests, or shipment redirection.
Operational note: Tracking updates such as “Clearance Delay”, “Delivery Exception”, or “Return to Sender” may occur during customs processing or carrier routing and do not necessarily indicate that a shipment is lost.
All import duties, taxes, customs fees, brokerage fees, and government charges are the responsibility of the recipient.
Failure to pay such charges may result in the shipment being held, returned, abandoned, or destroyed by the authorities or the carrier.
If customs authorities refuse entry of a shipment due to import restrictions, regulatory requirements, prohibited ingredients, product classification, or local health regulations, German Drugstore cannot be held responsible for such decisions.
If a shipment is returned to German Drugstore in resalable condition, the customer may receive a refund of the product value minus all shipping, return shipping, customs handling, and administrative costs.
If a shipment is seized, confiscated, abandoned, or destroyed by customs authorities or other governmental agencies, German Drugstore cannot issue a refund or replacement.
Once a shipment has been exported and handed over to the carrier, the import process falls under the jurisdiction of the destination country.
Certain products offered by German Drugstore, including dietary supplements, herbal products, vitamins, and personal care items, may be subject to inspection and regulation by United States authorities such as the U.S. Food and Drug Administration (FDA) and U.S. Customs and Border Protection (CBP).
Customers located in the United States are responsible for ensuring that the products ordered comply with all applicable U.S. import regulations before placing an order. Import regulations may vary depending on product classification, ingredients, labeling requirements, and intended use.
German Drugstore does not guarantee that any product sold on this website is approved for import into the United States. Customs authorities or the FDA may inspect shipments and may take actions including, but not limited to:
These actions are carried out solely by U.S. regulatory authorities and are outside the control of German Drugstore.
If a shipment is delayed, refused, seized, or destroyed by U.S. authorities due to regulatory or import compliance issues, German Drugstore cannot be held responsible for such decisions.
If a shipment is returned to German Drugstore in resalable condition, a refund of the product value may be issued minus shipping costs, return shipping costs, customs handling fees, and administrative costs.
Customers acknowledge that by placing an order for shipment to the United States they act as the importer of record and accept full responsibility for compliance with all applicable U.S. import laws and regulations.
Shipments may be returned due to circumstances including refused delivery, unpaid customs charges, incorrect address, import restrictions, or failure to collect the parcel.
If the parcel is returned to German Drugstore in resalable condition, the customer may choose between:
Customers are responsible for entering a correct and complete shipping address.
German Drugstore cannot be held responsible for delays, additional costs, or delivery failures caused by incorrect address information provided at checkout.
International shipments are only considered lost after the official investigation period of the shipping carrier has expired and the carrier confirms the shipment as lost.
Once confirmed, German Drugstore will either resend the order or refund the product value.
Customers may cancel their order within 14 days after receiving the goods without giving a reason, provided the products are unopened, unused, and in original condition.
Return shipping costs are the responsibility of the customer.
For hygiene and safety reasons, certain products may be excluded from return once opened or unsealed, including supplements, food products, and personal care items.
Before initiating a payment dispute, PayPal claim, or credit card chargeback, customers are requested to contact German Drugstore Customer Support at info@german-drugstore.com in order to allow us the opportunity to resolve the issue directly.
Most shipping, customs, or delivery issues can be resolved quickly through direct communication with our support team.
If a shipment is delayed, held by customs, redirected by the carrier, or undergoing investigation, customers agree to allow German Drugstore and the shipping carrier reasonable time to investigate the shipment status and provide a resolution.
During this investigation period, which may include communication with the shipping carrier and customs authorities, the order shall not be considered lost or undelivered.
Customers acknowledge that international shipments may be subject to carrier routing decisions, customs inspections, regulatory checks, or government processing delays. These procedures are outside the control of German Drugstore and may affect tracking information, delivery timelines, or shipment routing.
Temporary tracking updates such as “clearance delay,” “exception,” “return to sender,” or “delivery exception” may occur during customs processing or carrier redirection and do not necessarily indicate that the shipment has been lost or returned.
German Drugstore commits to actively working with the shipping carrier to locate, release, or resolve any shipment issues. Where appropriate and once the carrier investigation has concluded, we will offer one of the following solutions:
Opening a payment dispute, PayPal claim, or chargeback without first contacting German Drugstore Customer Support and allowing reasonable time for investigation may significantly delay the resolution process, as communication must then proceed through the payment provider.
German Drugstore reserves the right to provide shipping documentation, carrier investigation reports, and customs documentation to the payment provider in order to resolve the case.
German Drugstore actively cooperates with shipping carriers, payment providers, and fraud prevention services to investigate claims involving delivery disputes, shipment redirection, or payment disputes.
Where evidence confirms that a shipment was properly dispatched and handled according to carrier procedures, German Drugstore reserves the right to contest disputes with supporting documentation.
German Drugstore is not liable for delays caused by customs inspections, government procedures, carrier operations, import regulations, or force majeure events.
To the maximum extent permitted by law, liability is limited to the purchase value of the ordered products.
Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.
Information provided on the website is for informational purposes only and does not replace professional medical advice.
Customers should consult a healthcare professional before using supplements or health-related products.
All legal disputes arising from contracts with German Drugstore shall be governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If any provision of these Terms & Conditions becomes invalid, the remaining provisions remain unaffected.
Last updated: Februar 3, 2026
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