Refund & Returns

Damaged products

  • At German Drugstore, all parcels are packed carefully for the long journey. However, if the parcel is obviously damaged, please register immediately with the delivery person and have the damage recorded before signing “received” 
  • If you discover products damaged after opening the parcel, please take photos immediately regarding to the problem and send an email to 
  • Our customer service will reply with individual solution(s) to the problem shortly.   

Returning products

14 days change-of-mind return

  • You must send a return request to within 14 days. The 14 days count from the day that you or authorized party receives the goods;
  • Please state the order number #xxxxx and contact information. 
  • The item must not be damaged in any way including that
        • It is in its original packaging including manuals, pamphlets and all accessories;
        • It is unopened, unused and in its original condition
  • Refund will be made within 5 working days upon receiving the parcel.
  • Dietary supplements and food products are not elidgible to be returned

To return your product, mail your parcel to: Firma German Drugstore, Krossener Str. 15, 10245 Berlin, Germany. Please return the product only after our reply to your return request email. 

Both return and initial delivery cost, any incurred duties and taxes, will be at your expense.

If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. 


Unexpected Return

If the order is returned for any of the following reasons, refund is not applicable.

  • Undeliverable address
  • No one available to accept the delivery
  • Order refused by the customer
  • Refusal to pay customs fees
  • Refused by customs

If the cost to return the items exceed the cost of the products, the package will be abandoned and no refund will be available. If the returned products are not in resalable condition, such as damaged, broken, no refund will be made.

Customers shall contact us for assistance

by email: 

by whatsapp: +49 30 97002116

Information of Return & Refund was updated on March 14 2024.