Returns & Refunds

Damaged Products

All German Drugstore orders are packed carefully for international transport. If your parcel or a product arrives damaged, please contact us as soon as possible.

If the parcel is visibly damaged when delivered, please ask the carrier to record the damage where possible.

For damaged products, please send us:

• Your order number
• Clear photos of the damaged product
• Photos of the outer and inner packaging
• A photo of the shipping label

Change-of-Mind Returns

Eligible customers may notify us that they wish to return an order within 14 days of receiving the goods, subject to applicable consumer law and the exceptions described below.

Please email info@german-drugstore.com and include:

• Your order number
• Your name and contact details
• The product or products you wish to return

Please do not send products back before receiving return instructions from us.

Return Conditions

Unless a statutory right provides otherwise, products returned for a change of mind should be:

• Unused and undamaged
• In their original packaging
• Complete with any included accessories or inserts
• In a condition suitable for resale

Products That May Not Be Eligible for Return

Certain products may be excluded from change-of-mind returns where an applicable legal exception applies.

This may include:

• Sealed health, hygiene, cosmetic or personal-care products after the protective seal has been opened
• Products that are liable to deteriorate or expire rapidly
• Other products for which the right of withdrawal is excluded under applicable consumer law

Return Shipping

For change-of-mind returns, the customer is responsible for the direct cost of returning the products unless applicable law or an individual return arrangement provides otherwise.

Please use secure packaging. For higher-value returns, we recommend a trackable shipping service.

Return Address

Please only send a return after receiving confirmation and return instructions from our customer service team.

Refunds

Once your returned products have arrived and been inspected, we will process the approved refund as quickly as possible.

Refunds are issued to the original payment method. After a refund has been processed by German Drugstore, additional processing time may be required by your bank, card issuer or payment provider.

Undeliverable or Refused Shipments

If a shipment is returned to German Drugstore for reasons attributable to the recipient or circumstances outside our control, additional costs may arise.

Examples include:

• An incorrect or incomplete delivery address
• No recipient available to accept the shipment
• Failure or refusal to pay applicable customs duties or taxes
• Refusal of the parcel by the recipient
• Rejection or return by customs authorities

Where legally permitted, shipping costs and additional carrier, customs or return charges incurred may be deducted from any amount refunded.