Shipping & Delivery
German Drugstore ships directly from Berlin/Germany.
Shipping takes place Monday to Friday.
For international shipping you can choose FedEx Express, DHL or Deutsche Post (Registered Mail).
The delivery time depends on the country and the shipping method.
It is important to provide a correct address in English.
Most packages are delivered on weekdays during business hours, please make sure that you or someone you trust is able to receive the package. In some cases, the package will be held for pickup at the local post office/courier counter. Please check the tracking regularly and pick up your package as soon as possible, as packages will be returned if not picked up within a certain time period.
FedEx will pick up your package directly in Germany and deliver it to you through FedEx or its local partners.
Packages are subject to inspection by customs at destination.
Taxes and duties may apply depending on country regulations (customers must settle directly with FedEx). Please check country regulations before purchase.
The local FedEx office may charge a handling fee for customs clearance.
Customs clearance is estimated to take 1 – 4 business days, depending on the destination country.
The shipments are processed by Deutsche Post/ DHL in Germany and delivered by the national postal service of the destination, e.g. USPS, CanadaPost, PostNord, LaPoste.
Packages are randomly inspected by customs and the destination. Taxes and duties may apply depending on the rules and regulations of the country (customers pay any applicable duties/fees upon delivery of the shipment).
Delivery is estimated to take 5-14 business days depending on the destination country.
Sometimes you may need to pick up your package at the local post office, please check your mailbox for a note or contact your local post office.
Shipping methods and rates for international orders vary by country and are based on the weight and size of your order.
As you shop, you can also use the Shipping Calculator tool in the shopping cart to view estimated shipping rates and delivery time frames of your order. During the checkout process, you’ll be given all available shipping methods and exact costs after providing the delivery address for your order.
Accepted forms of payment currently include:
Credit cards associated with Visa, MasterCard, American Express, Discover and JCB
Debit cards associated with Visa or MasterCard
Sales tax is included for parcels send within members of European Union (EU).
For shipments to the USA there is a duty-free limit of 800 USD.
Parcels send to other international countries may subject to local sales taxes, customs duties and etc. Shipping services provider may also charge handling fee for their time to handle customs clearance. These charges are varies by countries and are responsible by the customer.
If assessed, these charges are separate from the product and shipping fee. Customer will be responsible for paying any duties, taxes & fees that may be required. These fees are typically collected in by customs or the delivery agent directly.
Customs policies vary widely for every country, so please check with you local customs and tax authority for information specific to your situation. Not knowing your country’s regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
German Drugstore cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.
When your order ships, be on the lookout for a shipping confirmation email with your tracking number and a tracking link.
If you have a German Drugstore account, you can view the order status and shipping information for your open and recently shipped orders in the “Order Management” section of “My Account.” You’ll be able to track your current orders and view your order history as long as the orders were placed while you were logged in to your account. If you place an order as a guest, it will not display in your account.
Please note that it may take up to 3 business days for your tracking number to return any information after your order has shipped. Additional tracking within the destination country may be available from the local post or final mile delivery carrier. This information is not provided by German Drugstore and can be found on the shipping carrier’s tracking website, if available.
You are responsible for ensuring the shipping information on your German Drugstore order is correct; we cannot change your delivery address after your order has been processed.
Additionally, we cannot be held responsible for any delivery delays, fees or other issues that may result from an order shipping to an incorrect address. If such an error causes an order to be rejected, lost or destroyed, no refund will be issued. If the error causes an order to be shipped back to us, a refund for the cost of the merchandise will be issued when we receive the products, minus any return shipping fees. If the cost for the order to be returned is greater than the total value of the merchandise, German-Drugstore.com will inform the shipping carrier to abandon the package and no refund will be issued.
We cannot offer refunds on orders that are refused by the customer during delivery. If an order is shipped back to us due to package refusal, a refund for the cost of the merchandise will be issued when we receive the products, minus any return shipping fees. If the cost for the order to be returned is greater than the total value of the merchandise, German Drugstore will inform the shipping carrier to abandon the package and no refund will be issued.
We cannot issue a refund of any kind for orders seized, damaged or destroyed by Customs, unless the order is returned back to us. If the order is returned, a refund will be issued for the cost of the merchandise only; shipping costs will not be reimbursed. Additionally, any return shipping costs or customs fees assessed on returned orders will be deducted from the refund amount. If the cost to return a rejected package is greater than the total value of the merchandise, German Drugstore will inform the shipping carrier to abandon the package and no refund will be issued.